Privacy Policy

Information we collect

We collect only the information needed to operate StemSplit:

• Account information: when you use Google sign-in, we receive your Google account identifier, name, email address, and profile image.
• Audio and job information: uploaded audio, filenames, duration, processing status, separated tracks, and download files.
• Billing information: plan, minute balance, order, subscription, and transaction references. Payment card details are collected by the payment provider shown at checkout and are not stored by StemSplit.
• Technical information: essential session identifiers, IP address, browser and device information, request logs, and abuse-prevention signals.

How we use information

We use this information to authenticate accounts, process and deliver stem separations, maintain audio history and minute balances, complete purchases, prevent abuse, troubleshoot problems, support users, and comply with legal obligations.

Audio retention and deletion

Uploaded audio, separated tracks, and ZIP downloads are normally available for up to 7 days. You can delete a job sooner from My audio. Limited job, billing, security, and audit records may be retained longer where reasonably necessary to operate the service, prevent fraud, resolve disputes, or meet legal obligations.

Please download results you want to keep. StemSplit is not a permanent audio-storage service.

Cookies and local storage

We use essential cookies and browser storage for sign-in sessions, anonymous upload access, OAuth security, job recovery, and fraud prevention. StemSplit does not currently use advertising cookies.

Service providers and disclosures

We share information only as needed to provide the service:

• Google provides account authentication.
• Stripe or Lemon Squeezy may host checkout, process payments, calculate applicable taxes, and provide billing-management services.
• Cloudflare may provide security and abuse-prevention services.
• Hosting and infrastructure providers process files and application data on our behalf.

We may also disclose information where required by law, to protect users or the service, or as part of a business transfer. We do not sell personal information.

Security and international processing

We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. StemSplit and its providers may process information in countries other than your own, subject to applicable safeguards and law.

Your choices and rights

You may request access, correction, or deletion of your account information by contacting us. You may also delete individual audio jobs from My audio and revoke StemSplit access from your Google Account settings. Some records may be retained where required for security, billing, disputes, or law.

Children

StemSplit is not directed to children under 13. If you are not old enough to consent to data processing in your country, use the service only with permission from a parent or legal guardian.

Changes and contact

We may update this policy as the service changes. Material updates will be shown on this page. Questions or privacy requests can be sent to [email protected].